This Privacy Policy is published by pi999 ("we", "us", "our", "the Company", "pi999") and governs the collection, processing, storage, and transfer of personal data relating to individuals ("you", "the Player", "User") who access or use the pi999 website at https://pi999.net, including all associated subpages, the sportsbook, casino lobby, live dealer tables, card game sections, account dashboard, and any related mobile-optimised interfaces (collectively, "the Platform").
pi999 acts as the data controller in respect of the personal information it collects from players located in Pakistan and other permitted jurisdictions. This means pi999 determines the purposes for which your personal data is processed and is responsible for ensuring that processing is carried out in accordance with applicable data protection principles.
Scope of this Policy: This Privacy Policy applies to personal data collected through the pi999 Platform, customer support channels, and any promotional or communication activities. It does not apply to third-party websites, payment processors, or gaming providers that operate under their own independent privacy policies.
By registering an account on pi999, completing identity verification, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not register or continue to use pi999.
pi999 collects two broad categories of personal data: information you provide directly to us, and information we collect automatically through your use of the Platform. The specific data points collected are detailed below.
pi999 collects personal data through the following channels and mechanisms:
| Collection Method | Data Types Collected |
|---|---|
| Account registration form | Name , date of birth, address, email |
| KYC verification upload | Identity documents, proof of address, payment method proof |
| Deposit & withdrawal transactions | Payment account details, transaction amounts, timestamps |
| Support communications | Email content, live chat transcripts, complaint records |
| Platform usage (automatic) | IP address, device info, browsing behaviour, game sessions |
| Cookies & tracking technologies | Session identifiers, preference settings, analytics data |
| Third-party KYC/payment partners | Verification status, fraud screening results, payment confirmations |
No unsolicited collection: pi999 does not purchase personal data lists, scrape social media profiles, or collect data about you from sources unrelated to your use of the Platform without your explicit prior consent.
pi999 processes your personal data only for defined, legitimate purposes. The primary purposes for which your data is used are set out below:
pi999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without providing you an opportunity to request human review of the decision.
pi999 relies on the following legal bases when processing your personal data, depending on the specific processing activity involved:
Withdrawing consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
pi999 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data may, however, be shared with the following categories of recipients in specific, limited circumstances:
All third-party service providers engaged by pi999 are required to process personal data solely for the purposes described above and to maintain appropriate security measures. pi999 does not permit service providers to use your data for their own independent marketing or commercial purposes.
pi999 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy or to comply with applicable legal and regulatory retention obligations. The general retention periods applied by pi999 are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / regulatory obligation |
| KYC identity documents | Duration of account + 5 years after closure | Anti-money laundering compliance |
| Transaction & financial records | 7 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal obligation |
| Self-exclusion records | Minimum 7 years after exclusion period ends | Responsible gaming / regulatory obligation |
| Technical logs and IP records | 13 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, pi999 will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where full deletion is not immediately possible due to technical constraints (for example, data held in backup archives), the data will be isolated and protected from further active processing until deletion is completed.
pi999 implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
Your responsibility: While pi999 takes extensive precautions to secure your data on our side, the security of your account also depends on you keeping your pi999 login credentials confidential. Never share your username or password with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
pi999 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve your user experience, and — where you have consented — to support analytics and marketing activities. A cookie is a small text file placed on your device by a website you visit. Cookies cannot run programs or deliver viruses to your device.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pi999 Platform, including your ability to stay logged in or access personalised features. Instructions for managing cookies are available in your browser's help section.
Subject to applicable law and certain conditions, you have the following rights in relation to the personal data pi999 holds about you:
To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and sufficient information to verify your identity. pi999 will respond within 30 days of receiving a valid, verifiable request. In complex cases, this period may be extended by a further 30 days with notice to you.
Identity verification required: To protect your personal data from unauthorised access, pi999 must verify your identity before processing any data rights request. Requests submitted without adequate verification cannot be actioned.
pi999 is strictly an adult gaming platform. Our services are not directed at, intended for, or available to individuals under the age of 21. pi999 does not knowingly collect or process personal data belonging to anyone under 21 years of age.
As part of our registration and KYC procedures, pi999 verifies the age of every new account holder. Any account found to have been registered by a person under the age of 21 will be closed immediately. Any funds deposited by an underage player will be returned to the source payment method. We do not retain personal data collected from underage individuals beyond what is minimally necessary to process the account closure and refund.
If you are a parent or guardian and believe that your minor child has registered on pi999 without your knowledge, please contact us immediately at [email protected]. We will investigate and take appropriate action — including account closure and data deletion — as quickly as possible.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pi999 handles your personal data, please contact our dedicated support team. Our team handles all privacy-related enquiries with priority and will respond within 2 business days for general questions and within 30 days for formal data rights requests.
Contact us by email at [email protected] with the subject line relevant to your query (e.g., "Privacy Query", "Data Rights Request", "Cookie Opt-Out", "Data Breach Concern").
pi999 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our business practices, or the services we offer. The revised Policy will be published on this page with an updated effective date. Where material changes are made, pi999 will endeavour to notify registered players by email or via a prominent notice on the Platform. Continued use of pi999 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to the handling of your account data and personal information on pi999.